Enterprise support

Options Enterprise support Extended Enterprise support
Days 365 365
Max. hours 20 40
Email support
Phone support
Response time 1 – 2 business days 24 hours on business days
Cost 1999 EURO 3899 EURO

Purchase LogAnalyzer support directly from the source. This contract provides priority email support and phone support. It is a great option if you need to provide proof of software support in your organization. This contract provides

  • unlimited email support tickets during validity
  • fixes for current and past LogAnalyzer releases
  • advise on how to implement LogAnalyzer in the best possible way.

Under this contract, fixes for old LogAnalyzer releases will be provided / created, assuming it is possible to do that with the code base in question.

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